We recognize that some customers may experience financial difficulty as a result of the coronavirus outbreak and we hope to alleviate customers’ concerns about their service during this time.
Regular billing will continue for all customers and payments will be accepted at the drop box in Housatonic located across from the Post Office.
However, as a result, we are temporarily suspending collections-related activities, including service disconnections, to lessen any financial hardship the COVID-19 pandemic may have on our customers. These policies are effective immediately and will be in place through the end of April 30, 2020. We will evaluate their continued need at that time.
We appreciate your patience during these challenging times.
Sincerely,
James J. Mercer.