Since 1897

Customer Service

Housatonic Water Works Company (HWWC) has continuously served  our community since 1897 and we pride ourselves on providing quality customer service.


Safe, clean drinking water is essential to the health and well-being of all. That’s why our highest priority is to provide you and your family with high quality drinking water.


Most water customers use an average of 100 gallons of water per day. Learn how you and your family can easily conserve water.

About Us

We provide water to the village of Housatonic and surrounding neighborhoods. Our water is sourced from pristine Long Pond Reservoir and treated to the highest standard

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Regular Business Hours

To Inquire About Service or Report A Problem:
Monday- Friday: 8:00-5:00
Emergency Phone Number: 413.446.1801

More Info

Housatonic Water Works Company
80 Maple Ave, Suite 1 Great Barrington, MA 01230
Phone: 413.528.1780
Fax: 413.528.3024
Email: housatonicwater@gmail.com

Yes, the U.S. Environmental Protection Agency (EPA) recommends that Americans continue to use and drink tap water as usual. The World Health Organization (WHO) has stated that “The presence of the COVID-19 virus has not been detected in drinking-water supplies and based on current evidence the risk to water supplies is low”. Additionally, according to the Center for Disease Control (CDC), COVID-19 is mainly thought to spread between people who are in close contact with one another. Further, EPA’s drinking water regulations require treatment at public water systems to remove or kill pathogens, including viruses.

Boiling your water is not required as a precaution against COVID-19.

EPA recommends that Americans continue to use and drink tap water as usual. According to the CDC, washing your hands often with soap and water for at least 20 seconds helps prevent the spread of COVID-19.

No, EPA recommends that citizens continue to use and drink tap water as usual. At this time, there are no indications that COVID-19 is in the drinking water supply or will affect the reliable supply of water.

We recognize that some customers may experience financial difficulty as a result of the coronavirus outbreak and we hope to alleviate customers’ concerns about their service during this time.

Regular billing will continue for all customers and payments will be accepted at the drop box in Housatonic located across from the Post Office.

However, as a result, we are temporarily suspending collections-related activities, including service disconnections, to lessen any financial hardship the COVID-19 pandemic may have on our customers. These policies are effective immediately and will be in place through the end of April 30, 2020. We will evaluate their continued need at that time.

We appreciate your patience during these challenging times.


James J. Mercer.


Help Prevent the spread of respiratory diseases like COVID-19.